Best Practices Report
Editeur: APQC American Productivity & Quality Center
In Leveraging Knowledge Across the Value Chain, discover why forward-thinking organizations no longer support stand-alone knowledge management programs, but are integrating an entire suite of process improvement, learning, and knowledge management approaches to improve performance all across the value chain.
This report covers best practices related to competing on knowledge, creating and managing knowledge-sharing relationships, fostering an environment conducive to such partnerships, building the necessary IT infrastructure, and gauging results. Included are in-depth case studies of Buckman Laboratories, Caterpillar, Raytheon, Tata Steel, and U.S. Air Force Materiel Command.
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