A Guide for Your Journey to Best-Practice Processes

Auteur: Crager, John
Auteur: Hubert, Cindy
Auteur: O'Kane, Mike
Editeur: APQC American Productivity & Quality Center
Publication: 2005
Edition n°:
ISBN: 978-1-932546-49-1
e-ISBN:
 
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As one of the titles in APQC's Passport to Success series, this guidebook details what is required of organizations as they establish and deploy a balanced scorecard effort. Supported by examples of best practices and tips from actual practitioners, Balanced Scorecard: A Guide for Your Journey to Best-Practice Processes explains how to:

- design a balanced scorecard,
- develop strategic metrics and data-gathering tactics,
- gain all-level support,
- deploy and maintain the scorecard, and
- link measures to strategy and employees' daily activities.

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