A Guide for Your Journey to Best-Practice Processes
Auteur: Crager, John
Auteur: Lemons, Darcy
Editeur: APQC American Productivity & Quality Center
Six Sigma is a data-driven philosophy based on the idea of eliminating defects and errors, which result in a loss of time, money, opportunities, and business. Over the past two decades Six Sigma has become a standard for maintaining consistency, capitalizing on quality, delighting customers, and exceeding expectations.
This guidebook can help managers, or any employee tasked with improving operations, decide whether Six Sigma is right for their organizations, as well as provide guidelines for its implementation. The Six Sigma Passport introduces the key concepts that champions will need to understand to manage a successful Six Sigma initiative.
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