Process-Focused Best Practices
Editeur: APQC American Productivity & Quality Center
As APQC has found throughout many years of benchmarking, organizations that are consistently recognized as leaders in process excellence have strong guiding principles that act as a foundation for continuous improvement. At Dow Chemical Co., quality management principles ensure that quality is a multifunction effort that expands across operations. From competitive intelligence and marketing insight to human resources and communication, Dow works to provide quality for its customers by improving internal processes. Be it succession management, knowledge management, or activity-based management, all of its improvement efforts feed into a quality management system that has produced a number of cross-industry, best-practice examples.
The Dow Profile: Process-focused Best Practices is the third report in a series of publications that compiles years of benchmarking research to tell the story of an organization's continuous improvement efforts. Unlike a report that simply indicates an organization's current perspective, this series details research from the early days of improvement efforts through to the organization's mature outlook as it experiences successes.
Readers have an opportunity to examine how an organization began its improvement efforts, how its focus evolved, and what challenges it has faced. This is an excellent way to compare your own organization's improvement efforts.
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